Overview
At OCEUNI, we are committed to providing our customers with a satisfying shopping experience. We understand that there may be instances where a return or refund is necessary. This policy outlines the conditions under which returns and refunds can be processed.
Eligibility for Returns and Refunds
Unopened Products: If the product is unopened, unused, and in its original condition, you are eligible for a full refund.
Defective Products: If the product is defective or damaged upon arrival, you are eligible for a full refund or exchange.
Wrong Item Shipped: If you receive the wrong item, you are eligible for a full refund or replacement of the correct item.
Timeframe for Returns
You must contact us within 14 days of receiving the product to initiate a return.
The product must be returned to us within 30 days of delivery.
Return Process
To start the return process, please contact our customer service team at manager@oceuni.shop.
Provide your order number, the reason for the return, and any supporting images if applicable.
Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
The product must be shipped back to us in its original packaging and with all included accessories.
Shipping Costs for Returns
For returns due to our error (e.g., defective, damaged, or wrong item), we will cover the cost of return shipping.
For returns based on personal preference, the customer is responsible for the return shipping costs.
Refund Processing
Once the returned product is received and inspected, we will process the refund to the original payment method.
The refund amount will be credited to your account within 7-10 business days, depending on your bank’s processing time.
Exceptions
Custom-made or personalized items are non-refundable unless they are defective.
Digital products, once downloaded, are non-refundable.
Contact Information
For any inquiries regarding returns and refunds, please contact our customer service at manager@oceuni.shop.
Changes to the Policy
We reserve the right to modify this policy at any time. Any changes will be posted on this page and will take effect immediately upon posting.
By making a purchase from OCEUNI, you agree to the terms outlined in this Refund and Return Policy.